Rodeo Durango Ordering Information

PAYMENT METHODS:

1. We accept major credit cards (Visa and MasterCard). For any other payment method you request, please contact us.
2. For credit card payments, please make sure the cardholder’s name, billing address, and zip code is exactly as listed on your credit card company’s file. Incorrect or incomplete information will delay your order.

TAXES:

1. Rodeo Durango charges 9.75% sales tax for non-resale items shipped within California. If you are a wholesaler you will be asked for your resale number when you register.

SHIPPING:

1. Orders are shipped out of our warehouse in Whittier, Calfornia.
2. All orders will receive a confirmation by email with tracking information for the shipment.
3. All shipments will be carefully checked prior to delivery. Any incorrect shipment, shipping damage, or discrepancy of the order must be reported within 5 days of receipt.
5. Rodeo Durango will ship all orders via United Parcel Service (UPS) or United States Postal Service (USPS).
6. Rodeo Durango will drop ship orders anywhere within the United States upon request.

RETURN & EXCHANGE POLICY:

1. Returns & exchanges are valid within 5 days of receipt of the shipment.
2. All items returned for exchange must be in original package, free of markings, and in clean, resealable condition. Rodeo Durango will not accept items that have been used, abused, or mishandled.
3. Shipping charges are non-refundable.
4. Rodeo Durango will charge a 30% restocking fee on all returns and exchanges.
5. Customized merchandise and items sold at special discounted pricing cannot be returned or exchanged.
6. The customer is responsible for all freight charges for the returned items.
7. There will be no cross shipping. Replacement items will not be shipped until the returned items are received.
8. Please be aware that replacements are subject to availability.
9. All returns and exchanges must follow the RMA procedures or will not be accepted. Please see RMA Procedures below for return merchandise instructions.

RMA PROCEDURES:

1. Please contact us to request a Return Merchandise Authorization (RMA) number.
2. Returned items must be received within 10 days of a RMA number being originally issued.
3. A copy of the original packing list must be included with the return package.
4. The RMA number must be clearly marked on the outside of the package.
5. Ship package to:

Rodeo Durango, Int'l
11748 E. Washington Blvd. Unit B
Whittier, CA 90606

We suggest customers to use an insured shipping method that can be tracked. We are not responsible for package lost in the mail or damaged in transition.